non-discrimination notice

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Discrimination Is Against The Law

Stairway to Health complies with applicable Federal civil rights laws and does not discriminate on based on race, color, national origin, age, disability, or sex. Stairway to Health urgent care does not exclude people or treat them differently because of race, color, national origin, age, disability, sexual orientation, gender identity or sex.

Stairway to Health:

• Provides written information in other formats (large print, audio, accessible electronic formats, other  formats) for people with disabilities to communicate effectively with us.
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact the Compliance Department.

Tel:  267-490-7123  | Email: compliance@StairwaytoHealth.care

If you believe that Stairway to Health urgent care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Stairway to Health
Attn: Compliance Department
301 Station Drive, Suite 103

Dublin, PA 18917

Tel: 267-490-7123| Email: compliance@StairwaytoHealth.care

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Clinical Quality Assurance Coordinator is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019

800-537-7697 (TDD)

Complaint forms are available at: https://www.hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html